经常提供的问题的答案

The minimum and maximum duration for a holiday rental booking depends on the property.

For most properties the minimum amount of nights to be booked, is 2.

The maximum amount of nights to be booked for one stay depends on the availability of the property, and local rules and regulations. Some properties can be booked for maximum 30 nights, while others up to 180 nights. 

We have partnered up with a company called Your Rentals. They are currently handling all economic payments and transactions between you as a Guest, and us, Sanders. They receive your card information from your booking channel (Booking.com, AirBnb etc.) and charge the money accordingly, depending on your selected booking policy. 

The channel through which you have made your booking may require your card details. Your card details are being used to confirm your booking. They may pre-authorise* your card to ensure that it is valid and that there is sufficient cover. In some cases (depending on your selected refund policy), the information is used to deduct the payment for your stay when you book.

*A pre-authorization is used to reserve an amount temporarily to ensure that the card is valid and has sufficient coverage. The amount is released to your account again after a period of time that depends on the accommodation and your card provider.

If you receive an e-mail from Your Rentals that your credit card has been declined, it is most likely because the system has detected an error or typo in your credit card information. When this happens, you have 2 hours to correct the card information before the reservation is cancelled. If the system detects an error again and your card is declined again, you have another 2 hours to correct it. 

At Sanders, we go above and beyond for all of our guests, but for our most valued loyalty guests, we really pull out all the stops! Members of the Sanders Club community enjoy exclusive benefits and discounts to ensure the absolute best vacation experience. Learn more about Sanders Club here.

We have partnered up with a channel manager called Your Rentals. They work as the link between us and the all the Online Travel Agencies where we have our properties listed such as Booking.com and AirBnb. They are also the ones handling all of your payments which means you will see their name on the transaction after you have made your booking with Sanders, no matter what channel you booked through. So no reason to be suspicious when stumbling upon the name.

Travel restrictions

We advise you to carefully read the local travel instructions for your destination before arrival.

Precautions made by Sanders

In all our apartments bedding and towels are washed above 60°C, we provide professional cleaning with enhanced cleaning practices, and properties are disinfected between stays. Additionally, most of our properties have contactless check-in/check-out. 

For all our properties, the same check-in/check-out times apply. Check-in is after 4pm on the day you arrive to the apartment, and check-out until 11am on your day of departure. You will receive an e-mail with more detailed check-in instructions 24 hours prior to your stay.

We will do our best to accommodate your needs and requests, however, early check-in and late check-out can’t be confirmed until 24 hours before arrival/departure as it depends on availability and cleaning of the property.

We kindly ask you to contact us the day before your arrival so we can check the final availability of the property.

In case no guests are leaving on the day of your arrival, or arriving on the day of your departure, we will be able to comply with your request.

If changes are possible, it may come with a fee.

You will receive the check-in instruction by e-mail 24 hours before scheduled arrival to the apartment. If there is anything unclear or you have not received the necessary information, reach out to our 24/7 Guest Communications Centre at guest@sandersstay.com or call +44 7361 588 366.

We advise you to check if the instruction e-mail has ended up in your spam folder. 

If you are having any problem with the check-in process on the day of your arrival, our Guest Communications team is at your disposal.

In most of our properties the key handover is contactless and is exchanged through a lockbox that only you as the guest has the combination to. A few properties have personal check-in. Further details and instructions of key handover will be sent to you 24 hours upon arrival.

All the properties are uniquely furnished to Sanders standards.

They come with a comfortable bed, cozy living room, fully-equipped kitchen and much more to make sure your stay feels just like home.

On arrival, the property is set up with bed linen, towels and toiletries.

We provide linen and towels for the number of people confirmed in the booking.

Additionally, all apartments are equipped with the following*: 

Should you need anything additional during your stay, feel free to contact our Guest Communications Center by sending an e-mail to guest@sandersstay.com or give us a call or WhatsApp on +44 7361 588 366.

All properties have access to free Wifi and almost all properties have a Smart TV. There are no local or international TV-channels.

We are more than happy to accommodate you with extra services or equipment to make your stay as convenient a possible. If you need to book an extra service or equipment for, we kindly ask you to communicate this when you make your booking, or inform the Guest Communication Centre after making your booking at guest@sandersstay.com.

We provide the following services/equipment to all our apartments:

- Baby Cot or Highchair

- Parking

- Airport transfer

- Luggage storage

- Extra towels/extra bed sheets

- Extra cleaning

- Etc

Do you need something that is not on the list? Do not hesitate to reach out to us.

Please note that some of these services may come with an extra fee.

Unfortunately, it is not possible to store your luggage in any of our apartments before arrival or after departure as cleaners are always scheduled according to check-out time. Neither do we have common areas for luggage.

In the majority of our apartments, pets are not allowed. If it is not indicated in the description of the property, we suggest that you send an inquiry for the particular apartment prior to your stay.